Customer assurance and procurement
Security questions.
Answers you can support.
A customer has sent a questionnaire, procurement form or due diligence request. Firmword helps you prepare draft answers grounded in the policies and technical records you actually have.
Ask for a free fit checkWork is planned for UK evenings and weekends. We agree the scope and dates with you first.
The handover
What you receive.
- 01Draft responses in the format your customer requires
- 02References linking answers to supporting documents
- 03A list of outstanding questions for technical and process owners
- 04A gap list where evidence or controls are missing
Who it suits
Small businesses and software companies responding to customer onboarding requests, and consultancies needing help with a defined evidence package.
What to have ready
The questionnaire, your deadline, the product or service in scope and a list of available policies or records. Start with a redacted extract; agree a secure sharing route before sending the full pack.
Illustrative example
What that looks like
in practice.
A buyer asks how leaver access is removed. The draft cites your procedure, while the evidence register flags that a completed leaver record is still needed.
Fictional demonstration. Not a real client engagement.
Open the sample PDFThe process
From first look to handover.
- Understand the questions and deadline
- Map existing evidence and draft responses
- Review open points with your team
- Hand over the response pack for approval
What the scope means
Your team owns the controls and approves the final answers. Unsupported claims remain open. This service does not certify your business, guarantee procurement approval or provide legal advice.
Start with the task
Tell us about the work.
Send a short outline and your deadline. The initial conversation is free, and you do not have to go ahead.